Welcome to Our Support Center

We are here to help! If you're experiencing any issues or have questions about using our APS or the Zoom integration, you've come to the right place. Below, you'll find resources to assist you.

1. Contact Us

If you need personalized support, please don't hesitate to reach out to us.

2. Frequently Asked Questions (FAQ)

Q1: How do I connect my Zoom account to the app?
Q2: How do I create a Zoom meeting through the Appointment activity?
Q3: I can't connect my Zoom account. What should I do?
Q4: How do I delete a Zoom meeting?

  • To delete a Zoom meeting, simply open the Appointment activity, locate the cross icon next to the Zoom meeting details, and select it. This will remove the Zoom meeting.

3. Knowledge Base / Guides

We have a collection of helpful articles and guides to get you up and running with our APS and Zoom integration:

4. Troubleshooting Steps

If you’re having trouble with the Zoom integration, try the following:

  • Can't connect Zoom: Ensure you’re using the correct Zoom credentials and have granted the necessary permissions.

  • Meeting not being created: Verify that the Zoom meeting toggle is turned on in your Appointment activity and that all required fields are filled out.

  • Zoom meeting can't be deleted: Make sure you are selecting the cross icon to delete the Zoom meeting in your Appointment activity and saving the changes.

For further assistance, please contact our support team at servicecentral@avallis.com.

5. Hours of Operation

Our support team is available during the following hours:

  • Monday to Friday: 9:00 AM - 6:00 PM (SGT)

  • Saturday & Sunday: Closed

Thank you for using our APS! We’re here to help and ensure your experience is smooth and seamless.